A Credential Backed by Rigorous, Independent Oversight
The Certification Administration Committee (CAC)
The CAP credential is governed by the Certification Administration Committee (CAC), an independent standing committee of the International Association of Administrative Professionals (IAAP). The CAC is responsible for awarding the CAP designation and setting all policy and standards related to the CAP Program.
The committee is composed of active CAP designees — professionals who understand the credential from the inside out.
The CAP Exam Panel
The CAP Exam Panel — governed by the CAC — reviews all exam items and forms to ensure they align precisely with the CAP Body of Knowledge. Every question on the CAP exam has been reviewed and validated by subject matter experts.
Exam Development & Job Task Analysis
The CAP Program follows certification industry best practices in exam development. Subject matter experts, IAAP members, and practicing administrative professionals are involved throughout the process, overseen by trained assessment experts and a psychometrician.
The foundation of the exam is a Job Task Analysis (JTA) study — a rigorous process that identifies the most critical, real-world competencies for administrative professionals today. The JTA results become the Body of Knowledge, which is reviewed and approved by the CAC before any changes take effect.
Scoring uses Classical Test Theory (CTT) and Rasch model equating to ensure that every exam window holds candidates to the same standard, regardless of slight variation in form difficulty.
Diversity & Inclusion Statement
The CAP Program is committed to diversity and equality in all its activities. There are no barriers to participation on the basis of gender, race, creed, age, sexual orientation, national origin, religion, or disability. The Program actively seeks diversity and inclusiveness in its practices and does not condone any form of unlawful discrimination.
